Your privacy matters to us.

 

Diamond Hands respects your privacy and is committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, place an order, contact us or otherwise interact with Diamond Hands.

 

Information We Collect

 

When you use our website or purchase from us, we may collect information including your name, email address, phone number, billing and shipping address, order information, payment-related information, account details and communications with our team.

 

We may also automatically collect certain technical information about your device and use of our website, such as your IP address, browser type, device information, pages viewed and interactions with our website.

 

How We Use Your Information

 

We may use your information to process and fulfil orders, arrange delivery, communicate with you about purchases, provide customer support, administer returns or guarantee claims, prevent fraud, improve our website and services, comply with legal obligations and operate our business.

 

Where permitted, we may also use your contact information to send you product updates, offers and marketing communications. You can unsubscribe from marketing communications at any time.

 

Payments

 

Payments made through our website are processed using third-party payment providers. Diamond Hands does not necessarily receive or store your complete payment card information. Payment providers process payment information according to their own privacy and security practices.

 

Sharing Your Information

 

We may share personal information with trusted service providers where reasonably necessary to operate our business. These may include ecommerce platforms, payment processors, fulfilment and logistics providers, delivery carriers, technology providers, analytics services, marketing providers and professional advisers.

We may also disclose information where required by law, to protect our legal rights, to prevent fraud or misuse, or in connection with a legitimate business transaction.

 

International Processing

 

Because Diamond Hands operates and ships internationally, your information may be processed or stored in countries other than the country in which you live. Where required by applicable law, we take appropriate steps in relation to international transfers and processing of personal information.

 

Cookies & Analytics

 

Our website may use cookies and similar technologies to operate essential website functionality, understand how visitors use our website, remember preferences, measure performance and support advertising or marketing activities.

Your browser and, where available, our website privacy controls may allow you to manage certain cookie preferences.

 

How We Protect Your Information

 

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

 

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

 

How Long We Keep Your Information

 

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes and complying with legal, tax and regulatory obligations.

 

Your Privacy Rights

 

Depending on where you live, applicable privacy laws may give you rights regarding your personal information. These may include rights to request access, correction or deletion of your information, restrict or object to certain processing, withdraw consent, or request a copy of certain information.

 

Some rights may be subject to legal exceptions or verification requirements.

 

Third-Party Links

 

Our website may contain links to websites or services operated by third parties. Diamond Hands is not responsible for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies separately.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology or legal requirements. The latest version published on this page will apply from its stated effective date.

 

Contact Us

 

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have a privacy-related concern, please contact us through our Contact page.

 

Last updated: August 2026