We accept return requests within 30 days of delivery. To be eligible for a change-of-mind return, products must be unopened, unused, undamaged and in their original packaging. Please contact our team before returning any products so we can provide the appropriate return instructions.

Yes. Change of mind returns may be accepted within 30 days of delivery provided the boxes remain unopened, unused and in resalable condition. Return shipping costs for change of mind returns are the responsibility of the customer.

For hygiene and safety reasons, we generally cannot accept change of mind returns for boxes that have been opened or used. This does not affect any rights you may have if the product is faulty, defective or otherwise covered by applicable consumer law.

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible with your order number, a description of the issue and clear photographs where applicable. Our team will review the issue and arrange an appropriate replacement, refund or other resolution where applicable.

Contact our customer support team with your order number and reason for the return. If your return is approved, we'll provide instructions on where and how to send your products. Please do not return products without contacting us first, as the return destination may differ from the address shown on your original shipment.

For approved change of mind or sizing returns, return shipping costs are the responsibility of the customer. If we have supplied an incorrect, damaged or defective product, Diamond Hands will cover reasonable return or replacement shipping costs where applicable.

Once an approved return has been received and inspected, we'll notify you of the outcome. Approved refunds will be issued to your original payment method. Please allow additional time for your bank, card provider or payment service to process and display the refund.

Yes, unopened and unused boxes may be eligible for a size exchange within 30 days of delivery, subject to product availability. Where the exchange is due to a change of mind or incorrect size selection, the customer is responsible for the associated return and replacement shipping costs.

Original shipping charges, customs duties, import taxes, VAT, GST and other government-imposed charges are generally non refundable by Diamond Hands, except where required by applicable law. Any refund or recovery of duties or taxes collected by government authorities may need to be requested directly from the relevant authority.

No. Nothing in our Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the consumer protection laws applicable to your purchase.