Refund policy
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return, your item must be unopened, unused, undamaged and in its original packaging and in a condition suitable for resale. You’ll also need your receipt or proof of purchase.
To start a return, contact us at shopdiamondhands@gmail.com with your order number and reason for the return. If your return is accepted, we’ll provide instructions on where and how to send your item. Please do not send a return to the address shown on your original shipment unless instructed to do so by our team.
Items sent back to us without first requesting and receiving return approval will not be accepted. For approved change-of-mind or sizing returns, return shipping costs are the responsibility of the customer. Where an incorrect, damaged or defective product has been supplied, Diamond Hands will cover reasonable return or replacement shipping costs where applicable.
You can always contact us for any return question at shopdiamondhands@gmail.com.
Damages and issues
Please inspect your order upon receipt and contact us as soon as possible if an item is defective, damaged, incorrect or missing so that we can evaluate the issue and make it right. Please include your order number, a description of the issue and clear photographs where applicable.
Exceptions / non-returnable items
For hygiene and safety reasons, opened or used boxes of disposable gloves cannot generally be returned for change of mind. We also cannot accept returns for products that have been used, damaged after delivery, altered, or are otherwise no longer in their original resalable condition.
This does not affect any rights or remedies you may have where a product is faulty, defective, incorrectly supplied, or otherwise protected by applicable consumer law.
Please contact us if you have any questions about whether your item is eligible for return.
Exchanges
Unopened and unused boxes may be eligible for a size exchange within 30 days of delivery, subject to product availability. Where an exchange is requested because of an incorrect size selection or change of mind, the customer is responsible for the associated return and replacement shipping costs. Contact us before returning any products so we can provide the appropriate instructions.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopdiamondhands@gmail.com.
Original shipping charges, customs duties, import taxes, VAT, GST and other government-imposed charges are generally non-refundable by Diamond Hands, except where required by applicable law. Any refund or recovery of duties or taxes collected by government authorities may need to be requested directly from the relevant authority.
Finish the Job Guarantee™
The Finish the Job Guarantee™ is separate from our standard change-of-mind returns process and applies to eligible premature product failures occurring during normal and intended use. Claims are subject to the eligibility requirements, exclusions and claim conditions of the Finish the Job Guarantee™. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under applicable law.