Shipping policy

Shipping Coverage

Diamond Hands ships to customers worldwide. Shipping availability, rates and delivery options may vary depending on your destination and order size.

Shipping Costs

We offer FREE worldwide shipping on orders of 5 boxes or more.

For orders of 4 boxes or fewer, applicable shipping charges will be displayed at checkout before your order is completed.

Delivery Times

Orders are typically delivered within 3–4 business days. Delivery times are estimates and may vary depending on your location, carrier operations, customs processing, public holidays and other circumstances outside our reasonable control.

While we work with our shipping partners to provide fast and reliable delivery, Diamond Hands cannot guarantee a specific delivery date unless expressly stated otherwise.

Order Processing & Tracking

Once your order has been processed and dispatched, tracking information will be provided where available so you can follow the progress of your shipment.

Please allow time for tracking information to become active after your order has been dispatched.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping details, please contact us at shopdiamondhands@gmail.com as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been shipped.

Diamond Hands is not responsible for delivery issues resulting from incorrect or incomplete shipping information supplied by the customer.

International Orders, Customs & Duties

International shipments may be subject to customs duties, import taxes, VAT, GST or other government-imposed charges depending on the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to Diamond Hands.

Customs procedures may occasionally delay delivery. These delays are outside the reasonable control of Diamond Hands.

Delayed, Lost or Damaged Shipments

If your order appears to be significantly delayed, lost in transit or arrives damaged, please contact us at shopdiamondhands@gmail.com with your order number and relevant details.

We will review the matter and, where appropriate, work with the shipping carrier to investigate and determine the appropriate resolution.

Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.

Questions About Shipping

If you have any questions regarding your order or shipping, please contact us at shopdiamondhands@gmail.com.

Last updated: August 2026